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Customer feedback

" We were having issues getting some of our older applications to run on new hardware that we had to purchase, the older applications do their job and we couldnt afford upgrade costs.

I started to think we were going to have real issues but after calling DSM they put my mind at rest.
They turned up when they said the would, which these days can be a bonus, and in no time at all we had what we needed.

I would have no hesitation in recommending these guys for your business. "

Mr David Gorton, Director - Rigbys Plumbing


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Do you want dedicated, professional IT support?

Having a good maintenance plan, security set-up and performing regular backups is the cornerstone to a seamless IT infrastructure, allowing your staff to consistently get the best out of the equipment you have while at the same time giving peace of mind that if the worst does happen all is not lost, the next issue to address is support.

While having a maintenance plan in place will cut down on the amount of support needed, users will still find themselves needing support for the following issues:


  1. Advice on using certain applications within the more tightly controlled company network.
  2. Problems caused by hardware/software failures, while cut to a minimum these will still happen.
  3. New applications and uses for the network will need addressing
  4. Missing files, we can log on remotely and restore user’s files to a previous version, so accidental deletion/file corruption doesn’t mean disaster
  5. Problems caused by users adding their own applications which seem innocent, but in a controlled environment can cause issues.
IT support provided by Digital Solutions is delivered via three main channels:
  1. Remote assistance (via remote desktop, telephone and email)
  2. Onsite support (providing assistance for issues generally out of the realm of remote assistance)
  3. Knowledge base (allowing access to our ever growing set of tutorials and walkthroughs)

Where possible issues are resolved via the remote channel, which is the most cost effective solution. There are however some issues which require onsite support (such as hardware failures, internet connection issues etc).

A support contract can be tailored specifically to your needs, allowing you to budget accordingly and not have to worry about unexpected bills arriving at your door; while keeping you assured that your IT infrastructure remains functional.


We can provide 1st class support for all Microsoft products through the Microsoft Partner network. The benefit this provides is access to dedicated product support teams within Microsoft who are fully aware of all aspects of their own software.